Privacy Policy

Protecting your privacy

At The Running Parcel, we are 100% committed to protecting the privacy and security of our customers and site visitors. We are customers and data subjects, of both The Running Parcel and other internet sites – so we appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line. info@therunningparcel.co.uk

For all our services, the data controller — the company that’s responsible for your privacy. We have appointed a data protection officer (DPO), Colin Hill, who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO via info@therunningparcel.co.uk.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or phone number. We want to earn and maintain your trust, and we believe this is essential in order to do that.

The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together: 

• Identity Data - includes first name, last name, username or similar identifier, and title

• Contact Data - includes billing address, delivery address, email address and telephone number/s.

• Financial Data - includes bank account and payment card details.

• Transaction Data - includes details about payments to and from you and other details of products and services you have purchased from us.

• Technical Data - includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

• Profile Data - includes any username and /or password that you may use on this site, now or in the future, purchases or orders made by you, your interests, preferences, feedback and survey responses.

• Usage Data - includes information about how you use our website, products and services.

• Marketing and Communications Data - includes your preferences in receiving marketing from us and your communication preferences.

We do not collect any Special Categories of Personal Data about you (for your information Special Categories of Personal Data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

Data Retention

- How Long Will You Use My Personal Data For?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Keeping your information

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or to enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your Legal Rights

You have rights appertaining to your personal information. You have the right to:

• Request Access - The right to access the personal information we hold about you. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request Correction - The right to request the correction of inaccurate personal information we hold about you.

• Request Deletion - The right to request that we delete your data, or stop processing it or collecting it, in some circumstances where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request, for specific legal reasons which will be notified to you, if applicable, at the time of your request.

• Request Transfer - The right to request that we transfer or port elements of your data either to you or another service provider. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

• Object to processing, where we are relying on a legitimate interest (or those of a third party) and there is something about your particular circumstance which makes you want to object to processing, on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.

• Request restriction of processing - This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is found to be unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

• Withdraw consent - at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

• Where you receive direct marketing messages from The Running Parcel, you can withdraw your consent directly via the ‘Unsubscribe’ link in our emails or by visiting individual accounts on our website.

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